When hardware problems occur, the sooner you get the system back up and running, the better. With HP next business day on-site hardware support[1], you always have expertise at your fingertips while retaining your defective media, improving product uptime. With high-quality remote assistance and convenient next-business-day on-site support, you get help when you need it, so you can get back to work quickly. When dealing with broken storage media, you are in control of your sensitive data.